Senior Account Manager

Summary

The applicant should be an organized individual with the ability to prioritize and excel in a deadline-driven environment, detailed, clear and proactive communication skills, demonstrated efficiency in project management and timeline execution, a focus on maintaining the highest quality standards, and customer-service expertise. The Senior Account Manager role will function as a business leader and mentor, with support from an Associate Account Manager on key accounts.

Responsibilities

• Independently create and manage project timelines in digital project management system
• Daily timeline maintenance to provide accurate picture of project resourcing needs
• Demonstrate overall process compliance and mastery
• Meet consistently with internal team to manage timelines, assets, progress, and client deliverables, including project brief development, leading internal KO meetings, requirements meetings, internal review meetings, and prelaunch quality checks
• Proactively identify and resolve potential project issues; communicate potential risks and delays to senior team leaders
• Mastery of high-order reporting and dashboard functions within Workfront
• Translate client priorities and expectations clearly across internal development teams
• Support regular client-facing communications – including adherence to client communication standards, preparing and distributing client status reports, preparing and disseminating contact reports, etc.
• Independently manage the day-to-day needs of a book of business for key clients
• Leadership on complex, integrated, segmented, multi-tactic, and innovative compensation model campaigns
• Leadership of internal bi-weekly status meetings for select integrated campaigns
• Supporting Medical Legal Regulatory calls and concept review meetings
• Partner with MLR submissions team to streamline submissions processes
• Develop client style guides and support internal custom requirements training
• Build and maintain strong client relationships, including onsite presence as needed
• Lead initiatives to ensure client satisfaction by providing the highest caliber customer-service experience
• Focus on high-quality client deliverables and error-free launches
• Hone client management expertise, presentation skills, and Medscape product value articulation
• Demonstrate comprehensive understanding of revenue delivery and supporting overall team revenue goals
• Partner with Client services and Sales leadership to drive revenue, mitigate revenue risks, and strategize revenue alternatives.
• Partner with Product team to share experience and suggestions for product enhancements
• Mentor junior team members and take an active role in delivering and refining new hire training
• Leadership in key departmental initiatives to improve team efficiency, productivity, and impact

Qualifications

• Bachelor’s degree or equivalent years of client services experience required
• 5+ years of project management and/or account management experience desired or other related experience; pharmaceutical or healthcare industry experience preferred
• 3 years of client facing experience in pharma, medical, healthcare
• Previous management experience a plus but not required
• Prior experience as Medscape Account Manager or Senior Account Manager desired
• Passion for customer service and for ensuring our physicians and clients have the best experience possible
• Ability to prioritize and multi-task in a fast-paced environment, responsible and result driven, solid communication skills
• Excellent organization and documentation skills (MS Word, Excel, PowerPoint, task management systems)
• Knowledge of internet and digital production technologies
• Knowledge of marketing-related creative process (marketing or agency experience preferred, especially within the pharmaceutical industry)
• Knowledge of marketing-related creative process (marketing or agency experience preferred, especially within the pharmaceutical industry) a plus
• Experience with medical/legal review process within pharmaceutical industry strongly desired; equivalent experience in a highly regulated industry may substitute