Account Manager

Summary

The applicant should be an organized individual with the ability to prioritize and excel in a deadline-driven environment, strong account leadership and customer relationship management expertise, detailed and clear communication skills, with a particular focus on efficient project and timeline execution.

Responsibilities

• Building and maintaining strong client relationships that will assist in smooth and on time project development and execution and impact future business
• Member of a broader account team supporting program development and execution across a range of clients
• Managing overall project implementations across all external and internal development teams including timeline management using an electronic task management system — At Task
• Creating and managing the project scope and timeline
• Able to implement processes and procedures
• Communicates client needs and expectations clearly across development teams
• Meeting consistently with internal and external teams to manage timelines, assets, progress, and client deliverables
• Supporting Med Legal calls to ensure projects are approved by the client
• Working with other departments to streamline processes to allow for efficient timelines
• Responsible for project success on time and within budget
• Able to partner with and mentor the Associate Account Manager on Tier I accounts

Qualifications

• 3+ years of project management and/or account management experience working in a digital marketing arena supporting pharmaceutical or healthcare industry required.
• 3 years of client facing experience in pharma, medical, healthcare
• Passion for customer service and for ensuring that our physicians and clients have the best experience possible
• Bachelor’s degree or equivalent experience required
• Ability to multi-task in a fast-paced environment, responsible and result driven, solid communication skills
• Excellent organization and documentation skills (MS Word, Excel, PowerPoint, task management systems like AtTask/Workfront)
• Knowledge of internet technologies
• Knowledge of marketing-related creative process (marketing or agency experience preferred, especially within the pharmaceutical industry) a plus
• Experience with medical/legal review process within pharmaceutical industry strongly desired; equivalent experience in a highly regulated industry may substitute
• Knowledge of marketing-related creative process (marketing or agency experience preferred, especially within the pharmaceutical industry) Fluency in French, Spanish and/or German is desired